ARRIVALS
Welcome to 1 Knot Barn!
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
There is allocated parking for one car in the grounds, marked KB1.
GENERAL INFO
PARKING
Please park in space number KB1 situated just past the undercover parking area.
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ELECTRICAL / GAS / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock in the hallway cupboard by the bathroom, located behind the washing machine at low level in the bottom left corner of the cupboard, it is a black plastic tap with a blue handle.
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If you have any cuts in power, please check that the fuses have not simply tripped. The fuse box is in the hallway cupboard by the bathroom.
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HEATING AND HOT WATER
There are temperature controls throughout the apartment. These are all pre-set to provide a comfortable environment for our guests. Should you wish to adjust the temperature, this can be done via the buttons on the unit.
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REFUSE & RECYCLING
Please ensure all refuse is bagged and place into the relevant bins within the communal bin store at the site entrance (on the left).
General waste and recycling is collected weekly on Fridays, and glass is collected weekly on Tuesdays.
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WINDOWS & DOORS
To lock the front door, you first need to rotate the handle upwards before locking.
To open the door to the patio, once unlocked, turn the handle to point downwards and then slide. To lock, first rotate the handle to point upwards and then turn the key. Note that the door can be locked in position when fully closed or with it slightly open should you wish.
WIFI
NETWORK - BT-FGA2K5
PASSWORD - RXM9iRk9cyJXEU
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OUTDOOR STORAGE
There is a storage cage located through the wooden gate opposite the apartment entrance. Please feel free to use this space for beach gear etc. there is a padlock coded 1966 - please ensure the padlock is locked when you leave.
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OUTDOOR CUSHIONS
Please bring the patio cushions back inside during wet weather and when you leave.
MOBILE PHONE COVERAGE
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EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 1 The Knot Barn, Station Road, Padstow, PL28 8DB. There is a fire blanket mounted on the side of the kitchen units and a fire extinguisher int he kitchen also. There are torches in each bedroom if required.
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!​
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
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RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!
COMPLAINTS
Complaints Procedure
We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know so we can help.
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The agent will take all reasonable steps to rectify any complaints reported. Please note that if you submit a complaint during the weekend it may take up to 48hrs for us to respond. Please ensure that your complaint is sent during your holiday and not afterwards.
Please send complaints to;
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hello@cornishholidaycottage.com
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Important Information;
Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
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Extortive Review Policy
Regrettably we have seen an increase in review extortion over recent years. Review extortion is where a guest threatens to post negative commentary about the holiday accommodation unless the agent provides a benefit or refund.
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
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Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a review which has been intentionally used to cause harm to the reputation of the company.
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Review extortion is a criminal offence.