ARRIVALS
Welcome to Ebb & Flow
We hope you enjoy your holiday.
CHECK-IN
Check-in is from 12pm. Regrettably our housekeeping team cannot offer earlier access to the property.
PARKING
Parking for one car in the driveway. Further parking available on the roadside - this is not guaranteed.
GENERAL INFO
REFUSE & RECYCLING
Please place all rubbish inside the RED wheelie bin. Biffs waste services Ltd will collect the rubbish on TUESDAYS.
The collection point is on the pavement at the front of the house. This might be early on Tuesday morning so please place the bin out on the kerbside on Monday evening. Thank you.
WI-FI
Wireless Network: PLUSNET-JK6K
Password: 45c8dad6e5
ELECTRICAL / GAS / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock under the kitchen sink.
If you have any cuts in power, please check that the fuses have not simply tripped. The fuse box is by the front door in the hallway.
If there are any worrying smells of gas, the shut off tap is in the white gas box mounted on the front of the property.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 15 Egerton Road, Padstow, PL28 8DL. There is a fire extinguisher and fire blanket on the wall next to the utility sink.
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!