ARRIVALS
Welcome to Fifty Steps!
​
We hope you enjoy your holiday.
​
CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
​
PARKING
When you drive into the development, continue to the back rows of parking, there is an allocated space for number 2. You'll find a key to the bollard on the set in the safe. See further details in the directions tab below.
GENERAL INFO
​
No smoking.
Please leave your shoes at the door.
Please leave sandy/muddy shoes and items in the outdoor box & avoid bringing in sand as much as you can, there is a trough outside the door (or kept in the utility room) and an outside shower at the rear of the building by the external stairs.
Keys to open windows and other doors are in the cutlery drawer, please put on the latch or close when leaving, and return keys at the end of your stay.
Please note that the courtyard garden is a shared area with flat number 1.
Please ensure dogs do not go onto the furniture, and any dog mess is cleared throughout your stay.
Please cover the outdoor furniture at night and on departure.
​
Thank you.
​
REFUSE
Please use one side for general waste and one side for recycling. The cleaner will remove the bins after your stay.
If you have more rubbish and no room left, you can place rubbish in the bin store in the car park - ensure all refuse is bagged in black liners and placed in bag/box for no2 (code for store is 1984).
​
WIFI
Please refer to the router for the WIFI log-in, located in the hallway cupboard.
​
HEATING
Thermostats are in the lounge, bedrooms and near the bathroom. All are set to 17 degrees (or off in the summer), please increase or decrease the heating as you please during your stay, but remember to turn it back down to 17 degrees when departing.
​
Heating timer and controls can be found in the boiler room. Heating at top is set to 'always on', we ask that you leave this as it is and adjust the thermostat in each room accordingly. Water at the bottom is set to a time and should be adequate, however, if you need more, then press button under the lower cover to change to 'always on', but again, please remember to put back to timer setting on your departure.
​
Towel rails are left off, you can turn on by the switch outside the en-suite and the boiler room, but please turn back off when. you leave, thank you.
MOBILE PHONE COVERAGE
​
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
​
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
​
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 2 Karrek, Harlyn Bay, PL28 8SB
You will find a fire blanket and fire extinguisher in the utility room.
​
ELECTRICAL / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock in the hallway cupboard.
​
If you have any cuts in power, please check that the fuses have not simply tripped. The fuse box for the property is located in the cupboard in the utility.
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
​
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!​
​
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
​
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
​
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!
COMPLAINTS
Complaints Procedure
We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know so we can help.
​
The agent will take all reasonable steps to rectify any complaints reported. Please note that if you submit a complaint during the weekend it may take up to 48hrs for us to respond. Please ensure that your complaint is sent during your holiday and not afterwards.
Please send complaints to;
​
hello@cornishholidaycottage.com
​
Important Information;
Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
​
Extortive Review Policy
Regrettably we have seen an increase in review extortion over recent years. Review extortion is where a guest threatens to post negative commentary about the holiday accommodation unless the agent provides a benefit or refund.
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
​
Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a review which has been intentionally used to cause harm to the reputation of the company.
​
Review extortion is a criminal offence.