ARRIVALS
Welcome to Pearl Cottage
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
There is no parking with Pearl Cottage. The nearest parking is in the harbour pay & display car park on the South Quay, PL28 8BL
GENERAL INFO
GENERAL INFORMATION
HEATING & HOT WATER
The heating is set on timed programme, you can use the thermostat to control the temperature, but please do remember to turn it down when it is not needed. The Thermostat located by the front door controls the ground and first floor temperatures, the Thermostat by kitchen sink controls the top floor.
The water will heat automatically.
If you are having any issues with the heating or hot water, please call us on 01841 550998.
REFUSE & RECYCLING
The dustbin is kept in the external cupboard to the right of the front door, there is a number 3 on the bin.
The code for the bin store is C2568Z.
Please bag all rubbish in black bin liners, all recycling in clear liners, and all glass into the bottle box.
The refuse company collect from the store so you do not need to move the bin.
Please note, although the refuse company aim to attend on the stated collection day, this can be subject to change without notice.
WI-FI
NETWORK – EXT-BT-PTCTS7
PASSWORD – HJGKLQxJ96FLnR
The router is located in the hallway cupboard adjacent to the front door. You will find the code on the back of the router, please do not take the card out of the router. If you are having any issues with the connection, please try to restart the router and check all wires are plugged in correctly.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is:
3 Barrys Lane, Padstow, PL28 8AU.
There is a first aid kit under the kitchen sink. There is a torch for emergency lighting in the hall.
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!​
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
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RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!
COMPLAINTS
Complaints Procedure
We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know so we can help.
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The agent will take all reasonable steps to rectify any complaints reported. Please note that if you submit a complaint during the weekend it may take up to 48hrs for us to respond. Please ensure that your complaint is sent during your holiday and not afterwards.
Please send complaints to;
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hello@cornishholidaycottage.com
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Important Information;
Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
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Extortive Review Policy
Regrettably we have seen an increase in review extortion over recent years. Review extortion is where a guest threatens to post negative commentary about the holiday accommodation unless the agent provides a benefit or refund.
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
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Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a review which has been intentionally used to cause harm to the reputation of the company.
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Review extortion is a criminal offence.