ARRIVALS
Welcome to The Loft!
We hope you enjoy your holiday.
IMPORTANT NOTE BEFORE YOU ARRIVE REGARDING THE PARKING. Please note that you will need to collect a car park barrier from the apartment before you park your car. Please also note that you will need to return the barrier and permit to the apartment when you depart.
CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
PARKING
Please use space number 36 within the North Quay car park (PL288AF). To find this car park follow the one-way system around the harbour, with the water on your right hand side. When you reach the North stretch of the harbour you will see the car park next to the red brick building. This is a barrier controlled car park and you will need to collect the parking pass from the apartment before you drive to the car park. Place the parking pass next to the sensor on the barrier and this will lift the barrier.
IMPORTANT - please ensure you return both the parking pass and the windscreen permit back to the apartment when you depart.
GENERAL INFO
ELECTRICAL / GAS / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock under the kitchen sink.
if you have any cuts in power, please check that the fuses have not simply tripped. The fuse box is
WIFI
NETWORK - BTHub4-QFJN
PASSWORD - a2eb354b6d
REFUSE
Place all waste and recyling in black bin liners, this will be separated by the collection company.
Please ensure all rubbish is bagged and placed into the dustbin (in the garden) before your 10am departure. You do not need to move the dustbin.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: The Loft Apartment, 18 Duke Street, Padstow, PL28 8AD
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!