ARRIVALS
Welcome to The Quies
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
Your allocated space is number 1. Only one space is provided. Visitors spaces are on a first come first served basis.
GENERAL INFO
PARKING
We respectfully request that guests park in their allocated property parking space only. Please do not park outside of a parking bay or along the front wall. There are limited visitor spaces and these are offered on a first come first served basis.
COMMUNAL OUTDOOR SHOWER
Ocean Blue beach shower code: Press CY2567. Please ensure the shower door is closed after your use.
BROADBAND & TELEPHONE
Network – THE QUIES
Passcode – 20100701
For booster on upper floors, use THEQUIES_EXT with the same password (standard network works best on the ground floor)
If the internet is not working on your device please check the landline, if the display screen shows the apartment name then the internet is connected. Try restarting the router. Switch off the router for a few seconds and switch back on.
The apartment telephone is pre-programmed with the number of our office. No other outgoing calls can be made. Incoming calls can be received, your telephone number is 01841 521382.
SAFE INSTRUCTIONS
You should find your safe is open upon arrival. You will need to reset the code by programming the safe with a code of your choice, as follows;
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Push and hold the button on the back of the door and wait to hear the reset noise.
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Input a passcode of your choice.
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Your safe is now ready to use.
REFUSE
Please place all rubbish in bin liners. There is a bin store at the entrance to the site to your right-hand side. With communal bins for general waste and recycling.
MOBILE PHONE COVERAGE
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EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 1 Ocean Blue, Treyarnon Bay, PL28 8JN.
You will find a fire blanket and fire extinguisher in the hallway.
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!​
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
COMPLAINTS
Complaints Procedure
We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know so we can help.
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The agent will take all reasonable steps to rectify any complaints reported. Please note that if you submit a complaint during the weekend it may take up to 48hrs for us to respond. Please ensure that your complaint is sent during your holiday and not afterwards.
Please send complaints to;
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hello@cornishholidaycottage.com
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Important Information;
Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
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Extortive Review Policy
Regrettably we have seen an increase in review extortion over recent years. Review extortion is where a guest threatens to post negative commentary about the holiday accommodation unless the agent provides a benefit or refund.
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
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Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a review which has been intentionally used to cause harm to the reputation of the company.
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Review extortion is a criminal offence.
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