ARRIVALS
Welcome to The Watergate!
We hope you enjoy your holiday.
CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
PARKING
There is allocated parking for one car within the gated grounds. Your allocated space is number 17.
GENERAL INFO
PARKING
Please ensure your car is parked in the space marked 15.
HEATING & HOT WATER
The heating is set on a timed programme, you can use the thermostat to control the temperature, but please do remember to turn it down when it is not needed. The water will heat automatically. As it's a combo boiler, the pressure and temperature of the water when showering can be affected if both showers are running at once, or other taps etc. If you are having any issues with the heating or hot water, please call us on 01841 550998.
REFUSE & RECYCLING
Please place all rubbish in bin liners, refuse will not be collected if placed loose into the dustbin.
There is a bin store at the entrance of the site to your right-hand side, with communal bins for general waste and recycling.
WI-FI
The Wi-Fi code can be found on the back of the router on the sideboard next to the television, please ensure the card is placed back into the router after checking the code.
Wireless Network: BT-X2A6KZ
Password: qnr3kmJth7mkVH
COMMUNAL OUTDOOR SHOWER
Ocean Blue beach shower code: Press 'Clear' then CY2567 (we respectfully request that you do not pass on this code to anyone and ask that the shower door is closed after use - this is to prevent non-residents from using the shower).
ELECTRICAL / GAS / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock in the cupboard under the stairs, behind the wooden panel.
If you have any cuts in power, please check that the fuses have not simply tripped. The fuse box is in the entrance hall next to the front door. If there are any worrying smells of gas, the shut off tap is in the white gas box mounted on the front of the property.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is:
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!