ARRIVALS
Welcome to 10 Tregella!
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
There is allocated parking for two vehicles at the rear. Follow the lane behind the row of cottages and you will see two allocated spaces for number 10. Please do not charge electric vehicles, this is not permitted.
GENERAL INFO
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Please note that the understairs cupboard off the bedroom, the kitchen cupboard above the extractor and the far-left wardrobe in the front bedroom are all locked for private owner use.
REFUSE & RECYCLING
There are 2 communal Biffa bins at the top of the lane, one for waste and one for recycling.
Please place refuse in black bags and into the CORRECT bin. Collection day is Wednesday.
PLEASE PUT ALL RUBBISH IN BLACK BIN LINERS BEFORE PUTTING INTO THE DUSTBIN.
WIFI
The Wi-Fi name is VodafoneMobileWiFi-28C0F6_5G and the password is 2qR3YYaT55936254
HEATING & HOT WATER
There are electric night storage heaters in the hallway and upstairs. For the best output please set the input switch to 6 and output to 1 or 2. This will ensure heat is released throughout the day and into the evening. The bedrooms have electric heaters which provide instant heat when switched on. Please ensure that these are switched on at the wall and the lower swich on the control panel is moved to the left.
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For hot water please use the timed boost buttons next to the tank in the bathroom. There are two separate tanks and buttons, generally the top tank provides enough water for washing up and several showers. For greater hot water requirements, the bottom tank can either be used on its own or in conjunction with the top tank. The heated towel rails are operated by a ceiling pull switch. Please ensure that the towel rails and heaters are switched off upon vacating the property.
SEWERAGE TREATMENT PLANT
Please do not put disposable nappies, sanitary products etc down the toilet. It is important that no unsuitable chemicals are used so please check the instructions on any products you may use.
TELEVISION
The freeview channels can be watched via the Sky box (there’s not full Sky channels just better signal on the freeview using the box). Using the Sky remote, switch on the box. Then using the TV remote, press the AV button to go to AV1. Then the Sky remote changes the channels, but the TV remote controls the volume.
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When finished, press the OFF buttons on both remotes.
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Standard TV channels have to be watched on streaming sites using the Firestick (i.e BBC iPIayer etc.).
For the Firestick, using the TV remote, select HDMI1, then use the firestick remote to log into your own apps.
FRIDGE / FREEZER
Note that the switches for the fridge / freezer are in the corner cupboard adjacent. If you find the appliances to be not working, please check the switches are turned on.
MOBILE PHONE COVERAGE
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EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 10 Tregella Farm Cottages, Tregella Lane, Near Padstow, PL28 8LJ.
You will find a fire blanket and fire extinguisher in the kitchen. There is a first aid kit in the under stairs utility cupboard. Torches are provided for emergency lighting; they are on hooks by the front door.
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!​
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
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RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!
COMPLAINTS
Complaints Procedure
We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know so we can help.
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The agent will take all reasonable steps to rectify any complaints reported. Please note that if you submit a complaint during the weekend it may take up to 48hrs for us to respond. Please ensure that your complaint is sent during your holiday and not afterwards.
Please send complaints to;
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hello@cornishholidaycottage.com
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Important Information;
Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
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Extortive Review Policy
Regrettably we have seen an increase in review extortion over recent years. Review extortion is where a guest threatens to post negative commentary about the holiday accommodation unless the agent provides a benefit or refund.
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
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Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a review which has been intentionally used to cause harm to the reputation of the company.
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Review extortion is a criminal offence.