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ARRIVALS

Welcome to Polmark!

We hope you enjoy your holiday. 

CHECK-IN

Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property. 

PARKING

There is allocated parking for two vehicles. As you enter the Polmark Beach Cottages site you will see the parking on your left hand side, with a sign saying Polmark.

DOWNLOADS

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Download Property Inventory

Download Access Statement

Download Fire Safety Advice

Download Directions

Download Area Guide

GENERAL INFO

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HEATING & HOT WATER

Polmark has recently been fitted with an energy efficient air source heat pump and heating system. This is designed to work at lower operating temperatures than traditional gas or oil-fired boilers. The radiators will therefore feel cooler to the touch than you may be used to. However, the size of the radiators and the system set-up ensures they can still provide the right amount of heat to the house. Short term changes to the heating temperature can be made on the thermostats in the living room and on the landing. 

Further to this, heat pump systems are not designed to heat the home and hot water at the same time, therefore you may notice the radiators seem to cool for a short period of time when the heat pump is working to heat the hot water.

If you are having any issues with the heating or hot water, please call us on 01841 550998

REFUSE & RECYCLING

Rubbish is collected on Monday mornings, please put all waste out Sunday evening ready for collection. There is a bin store near the entrance to the site. General waste can be placed in the large blue bin marked General Rubbish. There are two large bins and a glass recycling bin at the top of the driveway. Please put all recycling waste in the appropriate bin or glass skip (this doesn’t need to be bagged).

 

PLEASE PUT ALL RUBBISH IN BLACK BIN LINERS BEFORE PUTTING INTO THE DUSTBIN

WI-FI

The router is located in the living area by the TV, the code can be found on the back of the router. If you are having any issues with the connection, please try to restart the router and check all wires are plugged in correctly.

The WI-FI for the cottage is BT-22CMCS

The password is 3bLYgXcqVAvyDF

DOGS

If you have a dog, please refrain from allowing them to get up on the furniture or in the bedrooms where there is carpet. Dogs must be kept on a lead when in the grounds.

BEACH ACCESS

Harlyn Bay is a short walk down the road, you will see an access point just before the bridge, or alternatively walk over the bridge and straight onto the sand.

The beach can also be accessed by turning left out of the driveway and immediately right down 'Sandy Lane'. Walk to the end of the lane and go through the wooden gate, then follow the path down to the beach. Please note that there are steps down to the beach if you take this route.

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EMERGENCIES

OUR EMERGENCY CONTACT

During office hours please call 01841 550998

(Mon-Fri 9am-5pm, Sat 9am-12pm)

EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.

IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.

Mobile reception varies. Your postal address is:

Polmark, Polmark Beach Cottages, Harlyn Bay, PL28 8SB.

There is a first aid kit, fire blanket and extinguisher all in the kitchen.

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DEPARTURES

BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.

CLEANING

Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!

PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED

BREAKAGES / DAMAGES

If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.

LOCKING UP

When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.

RETURNING CUSTOMERS

If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.

Avoid paying third party fee’s by booking directly with us.

Have a safe journey home and thank you for booking with Cornish Holiday Cottage!

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