ARRIVALS
Welcome to Sunnyside!
We hope you enjoy your holiday.
CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
PARKING
There is parking for one car on the driveway and extra space in front of the house for additional cars, please do not block the neighbouring properties though.
GENERAL INFO
ELECTRICAL / GAS / WATER ISSUES
If there are any worrying leaks and you need to turn off the water supply, you will find the stop cock in the bin cupboard in the kitchen, you will need to pull the bin out of its slot.
If you have any cuts in power, please check that the fuses have not simply tripped. The fuse box is on the first floor behind the TV in the lounge area.
If there are any worrying smells of gas, the shut off tap is in the white gas box mounted on the front of the property to the left of the key safe.
HEATING & HOT WATER
The heating is set on an all-day programme, you can use the thermostat (hive control left on kitchen shelf) to control the temperature, but please do remember to turn it down when it is not needed. The water will heat automatically. If you are having any issues with the heating or hot water, please call us on 01841 550998.
REFUSE & RECYCLING
The dustbin will be emptied (from the front of the house) on Monday mornings.
Please place all rubbish in bin liners, refuse will not be collected if placed loose into the dustbin.
Colour coded recycling bags are also kept in a little store near the garage, the collection is every other Monday.
WI-FI
The Wi-Fi router is located in the study area in the sitting room.
The wireless name is: BT-Q8ATJC
Password: cvHmpeVX6HeH7A
DRYING WALL
The utility room has a drying wall. Please hang damp wetsuits or towels on the whale tail hooks on the tiled wall, the switch for this is on the opposite side of this wall in the dining room area. There is a thermostat in the corridor to the left-hand side of the utility door to control the temperature. Please be advised that high temperatures can damage wetsuit material.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is:
Sunnyside, Beach Road, Trevone, PL28 8RA
You will find a fire blanket and fire extinguisher in the kitchen under the sink. There is a first aid kit in the property.
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!