ARRIVALS
Welcome to Waterhouse!
We hope you enjoy your holiday.
CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
PARKING
The parking for this property is either in the garage, or in the driveway in front of the garage. Please note that the other half of the driveway belongs to the neighbouring property, please do not encroach on the neighbouring parking or block the space opposite. You can find further parking on the main road if required. Thank you.
GENERAL INFO
REFUSE & RECYCLING
Waste is collected on Mondays – please ensure all rubbish is in the dustbin on Sunday night ready for the morning. The dustbin is kept near the car parking space, rubbish will not be taken if not bagged so
PLEASE PUT ALL RUBBISH IN BLACK BIN LINERS BEFORE PUTTING INTO THE DUSTBIN.
As the collection falls away from the changeover day, please kindly put out the remainder of the previous guest’s rubbish along with your start, as the next guest will do for you.
Recycling is only collected fortnightly. There is only provision for glass recycling, please place any glass into the black box at the front of the property next to the bin. Please note that remaining glass from the previous guests will be present as the collection is only fortnightly. Please take your other recycling items to another recycling point on your departure.
WI-FI
The code for your Wi-Fi is VPBDSRRWPT
The router is under the bed in the twin bedroom. You will find the code either on the pinboard in the kitchen or on the back of the router, please do not take the card out of the router. If you are having any issues with the connection, please try to restart the router and check all wires are plugged in correctly.
DOGS
If you have a dog, please refrain from allowing them to get up on the furniture or in the bedrooms where there is carpet. Please can you ensure that any mess is picked up from the grounds, and hair cleared from within the house before you depart. Thank you.
HEATING & HOT WATER
The heating is set on a timed programme, you can use the thermostat to control the temperature, but please do remember to turn it down when it is not needed. The thermostat is located in the hallway. Should you need to check the boiler, it is located in the garage.
If you are having any issues with the heating or hot water, please call us on 01841 550998.
TELEVISION
If the dining room television does not switch on with the remote control, use the control buttons on the top of the screen to switch it on and off, and the remote control to change channels and volume.
The television in the lounge will automatically open on Freeview channels, should you wish to use a streaming service press the Home button on the remote to access the relevant Apps.
OVEN
If the oven or grill is not working, please check that it is not on the Automatic setting, the clock is set correctly, and the appliance is switched on at the wall. If you have any further issues, please consult the manual.
KEYS
The keys for the sliding door in dining room and the back door of the garage are located on hooks at the rear of the shelving unit to the left of the dining table.
OTHER APPLIANCES
Please refer to the manuals in the red folder located on the shelving by the patio door in the dining room for all appliance instructions.
EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is:
Waterhouse, 8, Jubilee Close, St Merryn, PL28 8FH.
There is a fire extinguisher and fire blanket in the kitchen. There is a torch for emergency lighting and a first aid kit in the living area.
DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!